These rules outline what customers can expect from vendors in regards to the products and services sold on this site. They provide a transparent approach to refunds giving you a great platform experience.
As the creators and owners of the items on this marketplace, each vendor is responsible to you for items you purchase from them. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on our markerplace so, you as the buyer, have a consistent experience and know what to expect from all vendors. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
Here are the situations in which we expect vendors to give a refund on an item and related services you have purchased:
Item/Service is “not as described”
An item or service is “not as described” if it is materially different from the item description or preview so you should expect the vendor to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.
Item/Service doesn’t work the way it should
If an item or service doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.
Why a refund may not be given
If the item or service is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- you don’t want it after you’ve downloaded/received it;
- the item did not meet your expectations;
- you simply change your mind;
- you bought an item by mistake;
- you do not have sufficient expertise to use the item; or
- you ask for goodwill.
If you and a vendor can’t come to an agreement about a refund, you can raise a dispute and have APDirecting investigate the matter. APDirecting should only be contacted if you have already tried to resolve the issue with the vendor, primarily, and have been unsuccessful.
We will make a decision based on all available information and you agree that our decision is final.
Contact APDirecting via your social account to raise a dispute. Please also see our FAQs for any other general queries.